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Health Insurance Advice | for Disabled, low-income, Elderly.
Health Insurance Advice

  • SHIBA is Washington's Statewide Health Insurance Benefits Advisors.  This service is FREE to all citizens in the state.

    SHIBA is not affiliated with any insurance company
    or product.  SHIBA does not sell any plans.  They are available to advise you on which plan is best for you, outlining many options.

    SHIBA is a part of our state's Insurance Commissioner's Consumer Protection Services.
      People can get free, unbiased and confidential assistance with Medicare and other health care choices.

    Volunteer advisors
    will help you with health care coverage questions.  They provide free, unbiased health care coverage counseling to people of all ages.  These advisors are experts in Basic Health, Medicare, Medicaid, Medigap coverage, Washington and Idaho State Health Insurance Pool, employment-related health benefits, managed care, long-term care options, Children's Health Insurance Program, private health insurance, and more. 
SHIBA can help answer these crucial questions:
  • How do I compare Medicare prescription drug plans?
  • What is Medicare Advantage?
  • What is Medigap?
  • How do I get help with Medicare costs?
  • What do I need to know about long-term care insurance?
  • I can I get help understanding my Medicare statements and medical bills?

For Washington residents, SHIBA volunteers can help you by phone, in person and through group presentations. For more information, and to find a local office, call 1-800-562-6900.  http://www.insurance.wa.gov/shiba

For Idaho residents, senior health insurance information, counseling, and assistance are also available at 1-800-247-4422.  For more information, go online to the Senior Health Insurance Benefits Advisors at

  • Among adults in Spokane County in 2013, 82% of adults had health insurance and 74% had a personal doctor.  Having access to and using medical resources can improve one's health.  Both having health insurance and having a personal doctor increased as age, education level, and income increased.  Females were more likely than males to have a personal doctor.  (2015 Spokane Counts, Spokane Regional Health District)
Local Organizations
Additional Resources

Sign up for Health Insurance at the following resources listed on our site:
Washington's Health Benefit Exchange
Receive help with health insurance plans, questions about Medicare, dental insurance.
NOTE:  The Spokane office
will be open through January 31, 2017, which is the last day of the 4th open enrollment period for health insurance under the Affordable Care Act. 
2001 N. Division St.
Spokane, WA 
(509) 321-7500
Hours:  10 am - 6 pm, Monday through Friday
             10 am - 2 pm, Saturday
Appointments are recommended. 

1-855-WAFINDER, or 1-855-923-4633  (toll-free)
This health insurance call center will help uninsured Washington residents obtain health insurance coverage.  In order to keep your information confidential and secure, those receiving your call are required to keep clutter-free desks to prevent unauthorized note-taking; and the computer system on which employees work is designed so that confidential information is saved to a secure electronic database, rather than being printed on pieces of paper.  This service is prescribed by the federal Affordable Care Act of 2010.   (Washington launches effort to help uninsured get coverage, by John Webster, The Spokesman Review, Sept. 2013)

All applications for federally assisted health coverage, whether it is Medicaid or private insurance, must go through this Washington state website. 
Better Health Together (a subsidiary of the Empire Health Foundation)  http://www.betterhealthtogether.org/     

SHIBA Help Line:  (Statewide Health Insurance Benefits Advisors)
(509) 458-2509
SHIBA provides free, unbiased and confidential help with Medicare and health care choices.

Spokane County Libraries
Spokane County Library District has certified Navigators/In Person Assisters on staff to help answer questions and enroll individuals and families in insurance plans on the Healthplanfinder website, http://www.wahealthplanfinder.org.  Like all Navigators we offer impartial information about the state’s health care exchange, and are trained to identify options that best meet the needs of an applicant.  Anyone wanting assistance can email navigators@scld.org or call (509) 893-8400, and we will be happy to schedule a time to meet.  We can meet with people in any of our ten libraries.  Our Navigator service is on-going.  The enrollment period for Washington Apple Health (Medicaid) is always open.  Individuals meeting income requirements may enroll at any time.